RockWallet UK Users

Getting started

• How do I create a Zumo account?
• How do I access the Zumo app?
• Why do I need a passcode as well as a password?
• How do I buy and sell crypto in the Trade Wallet?
• How do I top up up my GBP wallet?
• How do I link my UK Bank Account to Zumo

App settings

• How do I delete my account?
• How do I logout from the app?
• How do I report bug in the app?
• How can I change my marketing preferences?
• How do I turn on biometrics?
• What is the difference between the password and passcode?

The Zumo App

• What is the difference between the Zumo Trade and Zumo Infinite wallets?

Moving your Crypto to your Zumo wallet

• How do I share my Zumo Infinite wallet address?
• Where do I find my Zumo Infinite public wallet address?
• How do I receive crypto?
• How do I add crypto to my wallet?

Using the Zumo Trade and Infinite wallets

• How do I check my balance?
• Can I choose the speed of my transaction?
• I can't see exchanged assets in my wallet
• How do I find transaction ID?
• How do I send funds?
• Is there a cost transferring from the Zumo Trade wallet to the Zumo Infinite wallet?

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BSV

• When When will I be able to buy and sell BSV in the app once BSV trading is live?

Backup/Restore

• What happens if I loose access to my Zumo Infinite wallet?
• If I've forgotten my password and backup phrase, and passcode can I still obtain access to my Infinite wallet?
• I want to reset my Zumo Infinite password with my backup phrase if I've forgotten it. How do I do this?
• How do I reset my passcode?
• How do I restore access to my Zumo Infinite wallet via backup phrase?
• Where can I find my Zumo Infinite wallet backup phrase?